Trust Centre

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Overview

Welcome to Dubber's Trust Centre. Our commitment to data privacy and security is embedded in every part of our business. Use this portal to learn about our trust and security posture. You may also subscribe to updates and request access to our security documentation.

Compliance

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GDPR
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HIPAA
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ISO 27001
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ISO 27001 SoA
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PCI DSS
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Documents

Security Whitepaper
ISO 27001
ISO 27001 SoA
Pentest Report
PCI DSS
Data Processing Agreement
Responsible AI - Zero Data Retention (ZDR)
Responsible AI Statement

Risk Profile

Data Access Level
Impact Level
Recovery Time Objective
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Product Security

Audit Logging
Role-Based Access Control
SSO Support
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Reports

Pentest Report
Security Whitepaper

Data Security

Access Monitoring
Backups Enabled
Data Erasure
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App Security

Secure Development Training
Software Development Lifecycle
Vulnerability & Patch Management

Data Privacy

Cookies
Data Breach Notifications
Data Privacy Officer
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Access Control

Data Access
Logging
Password Security

Infrastructure

Status Monitoring
Amazon Web Services
BC/DR
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Endpoint Security

Disk Encryption
Threat Detection

Network Security

Firewall
IDS/IPS
Traffic Filtering

Corporate Security

Asset Management Practices
Email Protection
Employee Training
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Policies

Acceptable Use Policy
Access Control Policy
Anti-Malicious Software Policy
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Security Grades

Qualys SSL Labs
Dubber Web Application and API
A+

Trust Center Updates

Dubber's Responsible AI - Zero Data Retention (ZDR) Statement is now available in Dubber's Trust Centre

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As part of Dubber's continuous commitment to Trust, Privacy and Responsible AI, Dubber's Zero Data Retention (ZDR) statement is now available in our Trust Centre.

Zero Data Retention (ZDR) refers to the principle of ensuring personal data is not retained longer than necessary for the purposes for which it was collected. This statement outlines how this principle applies to AI processing by Dubber and our sub-processors.

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New Global Dubber Data Processing Agreement (DPA) Announcement

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Dubber is extending the reach of its standard Data Processing Agreement (DPA) to have global applicability. The new Global Dubber DPA covers all regions where Dubber process personal data to provide services to customers (“Customer Regions”). It is designed to assist you in meeting requirements outlined in data protection laws in all Customer Regions, eliminating the need for individual country-specific data processing agreements for each location where Dubber's services are employed. With the introduction of the Global Dubber DPA, we aim to streamline contracting processes and reduce the time spent entering into DPAs or data processing addendums on a country-by-country basis.

If you've already signed a Data Processing Agreement with us or your Dubber Services Agreement includes a data processing addendum, you can continue relying on them to fulfil data processing requirements. The new Global Dubber DPA would apply to you if you sign a new Services Agreement with us incorporating it.

Dubber is dedicated to constant innovation to assist you in meeting compliance obligations across all your operational areas. We are confident that this expanded Global Dubber DPA will prove valuable on your compliance journey.

For any questions or additional information, please refer to our Trust Centre.

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Updated Subprocessors List

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This is a notification that we have updated our Subprocessors List here: https://www.dubber.net/legal/subprocessors.

No action is required on your part.

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This is a notification that we have updated our Subprocessors List here: https://www.dubber.net/legal/subprocessors.

The list has now been re-structured to provide better transparency on the categories of Subprocessors Dubber engages with in each Region (APAC, EMEA and NALA) and as applicable to Dubber's Products & Services.

No action is required on your part.

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Dubber's 2023 Pen Test Report Now Available

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Dubber engaged Orro Group to conduct an external facing pen test in October 2023. No High or Critical findings were identified. You can access our new report and attestation through our Trust Center.

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Dubber's Responsible AI Statement is now available in Dubber's Trust Centre

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Responsible AI is a core part of Dubber’s Environmental, Social and Governance (ESG) Policies. Dubber follows a set of internal Responsible AI Principles to ensure that our AI design and development practices are safe, fair and transparent and compliant with applicable legislations.

A Responsible AI Statement for our Conversation Intelligence solutions, describing the application of these Principles, is now available in Dubber's Trust Centre.

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Dubber is Not Impacted by the Citrix Products NetScaler ADC and NetScaler Gateway Zero Day Vulnerabilities

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The security team here at Dubber has reviewed the information around the Citrix Products NetScaler ADC and NetScaler Gateway Vulnerabilities (CVE-2023-3519, CVE-2023-3466, CVE-2023-3467): https://support.citrix.com/article/CTX561482/citrix-adc-and-citrix-gateway-security-bulletin-for-cve20233519-cve20233466-cve20233467.

We want our customers to know that Dubber is not impacted by these vulnerabilities.

Dubber does not use any versions of NetScaler ADC (formerly Citrix ADC) and NetScaler Gateway (Formerly Citrix Gateway) in Dubber Products and Services therefore the confidentiality, integrity, and availability of our systems remain unharmed.

Published at N/A
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